Return policy

Return or exchange an item

If you are not 100% satisfied with the item(s) you have ordered then we will be more than happy to give you a full refund or exchange it with other item of your choice, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels. Please be sure to include this invoice when returning goods with a little note stating the reason of return.

The company will not be liable for returns if the garment is stained by makeup.                       
Avoid wearing perfume and/or deodorant that could leave a permanent scent or mark on the clothing.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

We take no responsibility for goods before they reach us and the refund does not cover the delivery costs. If we have made a mistake on an item sent to you or it is faulty we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.

The address to send the goods is: PO Box 3690, Maidenhead, Berkshire SL6 3WN

Faulty or wrong item

For faulty items please do not send the item back to us until you have emailed our customer care department (the email address can be found on the contact us page) stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage. Finally let us know if you require a refund or a replacement. We will contact you to advice on how we will deal with the return.

Distance selling regulations

The United Kingdom's Distance Selling Regulations state that you have the right to cancel your order for any item purchased from www.italia-accessories.com for a full refund. In the event of a cancellation you must inform us in writing being sure to quote your order number. This must be done within 7 working days of delivery of your item(s). E-mail is acceptable and should be sent to our customer care department (the email address can be found on the contact us page), or by post to the address above.

On acceptance of the cancellation the goods must be returned in their original condition within 14 days to the address above. When sending goods back to us it is recommended to use a delivery service that offers insurance. We take no responsibility for goods before they reach us.